Eleni's Herbal Tea Co.
Frequently asked questions
Find helpful answers about our teas, brewing rituals, shipping, and wellness blends.
ABOUT OUR TEA
Q: What types of teas do you offer?
A: Eleni's Herbal Tea Co. offers a thoughtfully curated collection of premium loose-leaf teas and botanical blends designed to complement your everyday wellness routine. Our collection includes traditional black and green teas, caffeine-free herbal blends, floral teas, refreshing mint blends, and specialty teas. SIP • PAUSE • RESET.
Q: Are your teas organic?
A: Many of the individual ingredients used in our teas are organic; however, this varies by blend. Please review the ingredient list on each individual product page for specific information.
Q: Do you offer caffeine-free teas?
A: Yes! We offer caffeine-free options as well as teas containing varying levels of caffeine. Please check the individual product description for caffeine information.
BREWING & SERVINGS
Q: How should I brew my loose-leaf tea?
A: Every tea is a little different! For the best experience, follow the brewing instructions on your packaging or product page. One of the joys of loose-leaf tea is experimenting until you discover your perfect cup.
Q: How many cups are in a 3 oz bag?
A: A standard 3 oz bag contains approximately 85 grams of tea, providing 38–45 cups. Many loose-leaf teas can be steeped more than once, potentially yielding 76–90 cups per bag.
SHIPPING
Q: How long does shipping take?
A: Orders are generally processed within 3–5 business days. Tracking information will be sent to your email when available.
Q: What happens if my package is lost or damaged?
A: Please contact us with your order number and details. We will work with you and the carrier toward an appropriate resolution.
RETURNS, REFUNDS & EXCHANGES
Q: Can I return or exchange tea?
A: ALL TEA SALES ARE FINAL. If your order is lost, arrives damaged, or is incorrect, please contact us.
Q: What if I don't like the flavor?
A: We cannot offer refunds based on personal taste preferences. We encourage reviewing the flavor profile and brewing recommendations before ordering.
Q: Can I return Eleni's merchandise?
A: ALL MERCH SALES ARE FINAL. If your merchandise arrives damaged or with a defect, contact us with photos.
INGREDIENTS & WELLNESS
Q: Where can I find ingredients?
A: Ingredients are listed on each product page and packaging.
Q: Are your teas intended to treat medical conditions?
A: No. Our products are not intended to diagnose, treat, cure, or prevent any disease.
STILL HAVE QUESTIONS?
Q: How do I contact Eleni's?
A: Visit our Contact Us page and include your order number if contacting about an existing order. SIP • PAUSE • RESET.